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Wax & Wick
Candle Co.
Frequently Asked Questions
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Do you make customized candles for events?I am always looking for ways to expand my creativity in candle making. I am very open to creating custom-designed candles tailored to your vision. From unique labels, elegant candle jars, and many more! Please do not hesitate to reach out to me, and we can have a chat about what your vision is. **Please note- the minimum quantity for customization is 30 candles**
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How long do your candles last?Each candle is unique. They all have different wicks, waxes, and fragrances, so they vary. However, the burn time is typically 3-4 hours per ounce. Please note that this is with PROPER candle care!! For more information on candle care, please visit the "candle care" tab on the website.
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I am unhappy with the performance of my candle. What do I do?Prior to releasing any candles, I perform a burn test on each of them to make sure they develop a proper melt pool, and that they are burning properly. However, I am human and can't perfect everything! Please please please!! Reach out to me if you have ANY concerns at all, and I will do my best to troubleshoot and make it right for you.
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What payment methods do you accept?Currently, I am accepting Debit, Credit, Mastercard, E-transfer or Cash!
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How much is shipping?I offer free shipping on orders over $150! Any orders under $150 is a flat rate fee of $25.
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